Shipping policy

Thanks for shopping with Ty & I. Here is everything you need to know about how we get your order to you and your dog.

Orders are packed and dispatched within [1 to 2] business days of being placed. Orders placed on weekends or public holidays are dispatched the next business day.

We are a small-batch label and occasionally a print sells faster than expected. If anything affects your dispatch time, we will email you straight away.

We ship Australia-wide.

Standard shipping is free on orders of $100 or more.

Delivery estimates count from dispatch, not from when you place your order. Deliveries to regional and remote areas may take a little longer.

We also ship to New Zealand, the United Kingdom, Ireland, the United States and Canada.

Standard shipping to New Zealand is free on orders of $150 or more.

All prices are in Australian dollars. Any customs duties, taxes or import fees are the responsibility of the recipient and are not included in our prices or shipping charges. International delivery times can vary with customs processing.

Every order is shipped with tracking. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched. Please allow up to 24 hours for tracking to update after dispatch.

Delayed parcels. If your tracking has not updated for several days or your order has not arrived within the estimated window, get in touch at [EMAIL] and we will follow it up with the carrier.

Lost parcels. If the carrier confirms your parcel is lost, we will send a replacement or provide a full refund, whichever you prefer. Your rights under the Australian Consumer Law are not affected by anything in this policy.

Damaged in transit. If your order arrives damaged, email us at [EMAIL] within a few days of delivery with a photo of the damage and packaging. We will arrange a replacement or refund. See our [Returns and Refunds Policy] for full details.

Incorrect address. Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible and we will do our best to update it before dispatch. Once a parcel has shipped, we are unable to redirect it. Parcels returned to us due to an incorrect address can be reshipped at the customer's expense.

Authority to leave. If you select authority to leave or the carrier leaves your parcel as instructed by you, we cannot accept responsibility for parcels lost or stolen after delivery is confirmed. If you are concerned about theft, we recommend shipping to an address where someone can receive the parcel.

Email us anytime at sales@tyandi.com.au. We are a small team and aim to reply within 1 to 2 business days.